Last updated: July 31, 2025
Welcome to Pangel! Please carefully read this Privacy Policy before accessing the website located at www.pangel.com ("the Website") and/or signing up for an account for the Pangel mobile application (the "Mobile App"). The Website, the Mobile App, and all software features, functionality, material, and services provided by the Company are collectively referred to as "Pangel Services."
The Pangel Service is controlled by Pangel, Inc., a company operating in accordance with the laws of the State of Delaware (hereinafter the "Company," "Pangel," "we," "us," or "our").
This Privacy Policy informs you what personal information we collect from you, how we collect, use, share, and secure it, and your rights relating to your personal information. We process all personal information we collect from you in compliance with U.S. Privacy Laws.
This Privacy Policy only applies to individuals who access the Pangel Services, sign up for an account, individuals who consent to become guardians, or subscribe to our mailing list. If you disagree with this Privacy Policy, please do not access or use the Pangel Service.
Whenever used in this Privacy Policy, the following words in bold shall have the meaning as defined below:
refers to a user account that enables a user to log into the Pangel Mobile App or Website (as applicable) and make use of the Pangel Services.
refers collectively to the Website and the Mobile App.
refers to an individual nominated by the subscriber as a responsible party to be contacted to care for their pet in the event of an emergency and who accepts such nomination.
means the account access credentials that enable users to sign in and access the App features and functionality.
refers to a One-Time Password sent to the subscriber and guardians by short text message on the phone and by email for verification purposes.
refers to a pet owner who subscribes to one of the subscription plans offered by the Company.
means the fee the subscriber pays the Company for the selected subscription plan.
means the initial term of a subscription plan and each subsequent renewal term (as applicable).
refers to any content submitted by a user on the Website or the Mobile App as defined in Section 5.1 of the Terms and Conditions.
"Personal Information" or "Personally Identifiable Information" (PII) means any information that can be used to distinguish or trace an individual's identity, either alone or when combined with other personal or identifying information that is linked or linkable to a specific individual, as per the privacy laws and regulations of United States. There is some information that you directly provide us during your use of the Pangel Service, and there is some information that we collect automatically during your use of the application. You may decline to provide any personal information when requested by the Company. However, you understand that your refusal to provide certain personal information required for the provision of the application features and functionality may result in us being unable to deliver the Pangel Service to you.
The personal information we collect includes but is not limited to:
When you sign up for an account and set up your profile, we collect personal information including but not limited to your full name, email address, phone number, home address, details of your schedule, etc. ('account data').
We use your profile data to:
If you subscribe to the Pangel Service through the Website, we will also collect and process the following information:
Please note that although you provide your payment details when subscribing to the Pangel Service on the Website, all payment card data is directly collected and processed by the third-party payment processor Stripe, Inc., in accordance with its own legal policies. We do not collect or store any payment card data on our database.
We use your transaction data:
When you nominate a guardian for your pets on the application, you provide us with the guardian's full name, email address, and mobile phone number. By providing this personal information to us, you represent to us that you have obtained the guardian's consent for processing their personal information with us and your other guardians.
We will use your guardian's personal information to:
If you subscribe to receive marketing communication from us or contact us in response to our marketing campaigns, we may collect and process your full name, email address, and mobile phone number.
We process this personal information for the following purposes:
We collect your personal information when you send us your support requests, inquiries, or feedback through email or the contact form on the application. The personal information we collect includes your full name, email address (depending on the medium of communication), and any personal information contained in the content of your communication.
We process this personal information for the following purposes:
When you visit our Website, we may collect some personal information from you, including but not limited to log data such as your browser type, time and pages you visit, your IP address, and device data, including the mode and make of your device, operating system, and unique device identifiers.
We use cookies to improve our understanding of how you interact with Pangel Services and our emails and to improve your user experience.
We respect your personal information and do not engage in selling or renting it. We will only disclose/share the personal data we collect from you and your guardians as described hereunder:
We may engage third-party service providers to perform services on our behalf, including but not limited to web hosting, email distribution, payment processing, marketing, and customer support services. Your personal information is disclosed to such third-party service providers only to the extent required for them to perform relevant functions on our behalf. In no event will these service providers use your personal information for any purpose other than those specified in this Privacy Policy.
If the application determines that you did not return home to your pets at the scheduled time, we may disclose this information to your guardian in accordance with the provisions of this Agreement.
Each guardian's information will also be shared with all the other guardians.
If we enter into any commercial transaction, such as a merger, acquisition, sale, or purchase, all your personal information may be disclosed or transferred as part of such a commercial transaction.
We will disclose your personal information with third parties in situations where we believe such disclosure is necessary to investigate or remedy any violations of our Agreement or to protect our rights and the rights of others. We will also disclose your personal data in situations where we are required to do so by applicable law/regulation or legal process, such as to comply with a subpoena.
We may share your personal information with third parties with your express consent.
Your Personal Information will be stored in the United States and other parts of the world in accordance with this Privacy Policy.
The application is designed with the security of personal information in mind. We only collect limited personal information, which reduces the risk and impact of data breaches on our users. We have also implemented appropriate organizational and technical security protocols to prevent any unauthorized access or deletion of your personal information. We use encryption protocols, firewalls, and periodic data audits to ensure the security of the personal information we hold. We also use secure third-party payment processors who directly collect and process our users' payment data, so none of the sensitive financial data is stored in our database. We also restrict access to data within our Company on a need-to-know basis to prevent unauthorized access to any personal information. All user access to the application is password-protected, and we restrict the use of login credentials by multiple users. We have also adopted data security policies in line with the industry's best practices.
Despite all our efforts to ensure the security of your personal information, you acknowledge that data transmission over the internet is never one hundred percent secure. Thus, we cannot offer any guarantees regarding the absolute security of your personal information.
Your rights relating to your personal information that we process are as follows:
You have the right to request access to your personal information or a copy of your personal information by contacting us.
If the personal information we process for you is incorrect, outdated, or incomplete, you may request us to rectify, update, or complete your missing personal information by contacting us.
You have the right to withdraw your consent at any time. You can opt out of receiving marketing communication from us by clicking the 'unsubscribe' link at the bottom of our marketing emails. You can also block the use of our cookies to which you previously consented by accessing your browser settings.
In limited circumstances, you may exercise your right to request the erasure of your personal information.
Pangel does not sell your personal information to any third parties. If you reside in the State of California, you have the right to request information regarding the disclosure of your personal information by the Company to third parties for direct marketing purposes. If you wish to make a request, please contact us at the contact details provided at the bottom of this Privacy Policy. We will make our best effort to respond to you within 20 business days.
You also have the right to request information about our privacy practices, how we collected your personal information, and with whom we share your personal information. You may make specific requests to exercise the aforementioned rights by sending a support request.
CalOPPA also requires us to inform our users how we respond to Do Not Track ("DNT") signals when the user visits our Website. Please note that we currently do not respond to DNT signals.
The Children's Online Privacy Protection Act (COPPA) puts parents in control of the collection of personal information from children under the age of thirteen. In compliance with the COPPA Rule, we do not knowingly collect any personal information from children under the age of 13. If you are a parent of a child who has submitted any personal information on the application, please contact us, and we will immediately investigate and delete any data relating to minors.
In compliance with the CAN-SPAM Act, we agree that:
The application may contain links to third-party services that are not owned or operated by us. Should you decide to click on any such third-party's links, you will be directed to such a third-party's website. These third-party websites are governed by their own Terms and Conditions and Privacy Policy. We encourage our users to review the third-party Terms and Conditions and Privacy Policy before using such services. The presence of any third-party links on the application does not constitute an endorsement or recommendation of such a third party, and we cannot be held responsible for such a third party's actions.
Our app requests access to the following location permissions:
We use your location data to support our "Auto-Schedule Based on Home Radius" feature. This allows users to define a custom radius around their home (e.g., 100 meters). When the user exits this radius, the app automatically starts specific pet care routines or sends reminders — helping ensure timely and consistent pet care without manual intervention.
Background location access is essential for detecting when the user leaves the predefined area, even if the app is not open. This enables the app to seamlessly initiate care schedules in real time, enhancing convenience and reliability.
Users can choose whether to grant location access. Permissions can be managed at any time via device settings. However, without location access, certain automation features may not function as intended.
We may update this Privacy Policy to reflect our new privacy practices and commitment to compliance with applicable privacy laws and regulations. We will post the updated Privacy Policy on this page and notify you of such updates by changing the last updated date on the top or by sending an email (if required by law). You should review this Privacy Policy regularly to ensure that you are familiar with any changes. You understand and accept that your continued use of the application after the updates become effective will be deemed as acceptance of such updated privacy practices.
You can contact us by using the contact form on our application. Alternatively, you can also write to us at: